Wool Sponges

We do not offer returns, refunds, exchanges, or cancelations after your order has shipped. If an item is found to be defective, at its sole discretion, Hoagland Handmade may repair, replace, or refund the item in question. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund, repair, or exchange.

To be eligible for consideration of a repair, replacement, or return, your item must be unused and in the same condition that you received it. The item is ineligible if it has been exposed to smoke, animals, or bugs. Items are ineligible for repair, replacement or return if care instructions were not followed. Items must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, health, or personal care items. We do not accept returns for yarn that has been exposed to smoke, animal fur, or bugs, or has been caked, partially used, worked up, or has been otherwise altered, damaged, or misused.

Additional non-returnable and non-refundable items:

• Gift cards
• Downloadable products
• Sale items
• Seconds items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back before contacting us first as we do not accept forced returns.

Note there are certain situations where refunds will not be granted:

• Items with obvious signs of use or misuse
• Any item not in its original condition, or is damaged, for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

I only replace items if they are damaged or defective due to our own error. If you need to exchange an item for the same item, please contact me first.